If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. How do I manage my money if I have mental health problems? The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. 63 replies 18.3K views. Unweighted base: Claimants who felt they could not explain their condition only (n=186). Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. However, these figures should be taken as indicative given the small number of claimants involved. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. Answers were coded afterwards. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. To help us improve GOV.UK, wed like to know more about your visit today. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. How can I appeal a decision about my benefits? Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. How do I ask for a Mandatory Reconsideration? Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. You are awarded points for each activity, based on your ability and how much help and assistance you need to do it. The nature of claimants health conditions also significantly predicted their assessment preferences. When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Claimants were first asked, if given a choice and assuming government advice allowed, they would prefer a telephone or face-to-face assessment in the future. someone goes out with you. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). Ask for the assessor to be the same gender as you. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. If your long-term condition is getting worse, you will need more of this award. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Tell us how often this happens and how it affects you. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. The remainder had no preference. Am I eligible for Employment & Support Allowance (ESA)? They need to use that actual phrase. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Before attending your PIP assessment, there are several things you should consider to help you prepare. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. Around one in ten (13 per cent) said they had no preference. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Even with the letter, the DWP can still turn down a paper-based Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Rates were higher among younger claimants. For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. The National Archives your mental health condition makes using a bus or train difficult. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. That's why benefits like Personal Independence Payment (PIP) can make such a difference. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. You will be required to talk about how your condition affects you despite detailing it in your PIP form. When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Dont include personal or financial information like your National Insurance number or credit card details. Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. Unweighted base: Claimants who had third person support only (n=240). Nine in ten claimants (90 per cent) reported that the assessor called on time. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. Be yourself; you want them to see you how Pip telephone assessment experience. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. Preference for telephone or face-to-face assessments. | Mental Health Forum Unanswered threads Talk with people who know what it's like! WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. Sarah Cheesbrough. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). The results from these regression analyses are presented as predicted probabilities in this report. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. 30 September 2020 at 8:04AM in Disability money matters. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. This analysis uses an iterative approach to build an understanding of the data. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. Over two thirds (68 per cent) did not report any other difficulties. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. You are most welcome to join today! We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. More than once: Can you repeat the activity as many times as you are required to? Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. Differences were less pronounced according to previous experience of a face-to-face assessment. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Ask if you can make an audio recording of the assessment. All face to face assessments have been suspended for at least 3 months. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. We and our partners use cookies to Store and/or access information on a device. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. For urgent help, please see Help & contacts. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Mental Health & Money Advice. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. Coded open text question. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). This is why you should say directly to the health professional what you constantly feel about your condition. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Copyright OptimistMinds 2023 | All Rights Reserved. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Do be advised that the 'DWP' call handlers are not PIP advisers. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. You can score enough points and get either the daily living part, the mobility part, or both. Views expressed in this report are not necessarily those of the Department for Work A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Ask for an interpreter or signer if you need one. A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. A health professional will carry out your assessment - they'll write a report and send it to the DWP. With regard to the other improvements reported, these are listed in Figure 55. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. PIP assessors are looking for disability assessors that are licensed and trained for the assessment of disabilities either for physical disability or mental disability. These tended to be older claimants and those with mobility issues. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). The number of achieved interviews was 1146. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Simply use the buttons below to share on your social network. We have translated the site; would you prefer to read in Welsh? This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. 64 Posts. How your condition affects you from day-to-day make sure you read the. Asked as an open question in the survey. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. 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