Use your smart meter data to cut your energy bills. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. FAQ's, Commercial plumbing & You have accepted additional cookies. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. You need to have an online account with us before you can access your account on our new app. Divide this figure by 3.6 to show your usage in kWh. When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . Copyright 2023 Apple Inc. All rights reserved. (+ Online options). But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. my meter, Submit a It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. gas safety, EV charging points for Let us set everything up for you and leave you with one less thing to think about when moving house! If there are problems with your billing it can often be solved by submitting a new meter reading online. This app is excellent. If you have a Smart meter your readings are taken automatically so you don't need to submit them. Please report this to us at info@utilityswitchboard.com. Download our app. Get a quote for 999, Log But they do give us more accuracy around your billing. Energy Greg Jackson, chief executive of Octopus Energy . To read the meter: press the 'display' or 'display select' button. To read the meter: press either of the buttons on your meter. EDF - readings can be submitted up until 7 . Re: British Gas Smart Meters - Part 1. Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. The app can only show you the cost of your energy if you enter your rates. British Gas British Gas encourages customers to send readings automatically via a smart meter. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. Got a smart meter? British Gas. Unplug your smart energy monitor. Landlords and agents can and should help with this process, though. meter self-read platform to get your bills. The Company. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. MarketWatch provides the latest stock market, financial and business news. Moved in Moving forward in bringing you the best of both. Debit, Request a copy You can do this through your online portal or by setting up a new account if you are moving into a new house. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. Its author has a logical mind and has created something that is easy to set up and easy to use. The gas meter in your pictures looks remarkably the same as the ones here. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. If they cant get access to your meter, theyll leave you a card to take your own reading. iPhone Screenshots. British Gas asked me for meter readings which I submitted. meter reading, Energy Number/link. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. It is really useful if you live in the UK and want to keep close tabs on the costs of your energy consumption. Submit a meter reading. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . plans, Micro Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. Access your account to easily submit your meter readings and keep your bills accurate. Download our new app and you can see how much energy youre using in pounds and pence. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). You could possibly save money by downloading this incredible app. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. Then, a few hours later, i got a text with the sender "British Gas" and no number, saying " From British Gas. Set up your utilities, today! Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. Their main method as with most modern companies is to request meter readings online. my business energy contract, Paperless billing & bill, Help to pay energy or service In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . Topping up is easier, and works properly now. KEY FEATURES. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. Then you can enter your meter readings and continue to receive accurate bills through the post. They often only submit meter readings every month or so, meaning you could still get overcharged. pay your bill, Paying by Direct So please can we get this fixed. 22 December 2021 at 10:07AM. Thats what meter reading day is all about but you dont actually have to do it on the day. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. You live and learn. Let us help you out with your query. You'll need to enter your email address, account number and postcode. Download our new app and you can see how much energy youre using in pounds and pence. Reference your meter serial number, which can be found below the barcode on your meter and will begin with either S or F. If you cant find your MSN, then the team will help you out. a bill or statement, Set up & When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. Online (for you) Click here to be redirected. Energy regulator launches British Gas investigation over prepayment meters Read more The chief executive of the energy regulator, Ofgem, yesterday condemned the practice of forcibly entering . - Submit meter readings for more accurate bills. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. And our app is here to help you. manage Direct Debits. those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. 100% accurate bills, all the time. safety advice, Ways to billing, There's something wrong with my Direct Debit, New gas & electricity your new premises, Switching to British Gas alerts, Paying my But its especially important to do it on Friday before unit prices for energy increase. Now does not allow me to pay at all on either option. Topping up has grinded to halt. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. Appalling from such a large company that makes billions in profits. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . . If you have less than 1,000 in savings and . By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. The figure is then multiplied by 1.02264 as prescribed in the above regulations. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. Are smart meters accurate? Love the app! Remember, the more often you send us your readings, the more accurate your energy bills will be. You can also take a photo of your reading and upload it onto the app. Dont worry we wont send you spam or share your email address with anyone. press the display or display select button again until you see numbers followed by KWH. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. Ferris 0. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. You'll need to log in to your online account first. This helps us to provide our website to you for free as a customer. It caters for those like me who have dual tariffs with day rates and night rates. The process takes less than a minute! Find out more about the Warm Home Discount. Please BG will you sort out the problems occurring with your apps for which we pay for through the nose. Its your energy-saving app Got a smart meter? How nice to find such a useful and well put together app. A problem for another day, but glad it worked for you too! If we are not able to use your reading we will be in touch. Step 1. The British Gas app is free to download from both Google Play and the App Store. 0333 202 9802. you're moving business premises, National Grid - electricity emergencies and commercial connections or meters, Tell us you're If you want to familiarise yourself with how to take a reading of your meter, you can find out howhere. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. They claim to be an ethical energy company which uses 100% renewable electricity and 100% carbon offset gas. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. To find out more about British Gass Warm Home Discount procedure, please visit the below page. Wish there was an auto top up feature though! with my online account, Browse Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. The readings can also be listed as Rate 1 and Rate 2, or Rate 1 and Rate 4. It's very stressful, especially during the winter months and with working from home. Renew - Book an annual boiler service*. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. Submitting my business energy meter reading, Business Share. I am really regretting my decision and feel BG were extremely deceitful in their plan. 1. A month later an engineer called to rectify it but came late and I had to go out. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. wait until you see '01' with numbers followed by 'M3'. For example today my meter says I have 9 credit, the app says I have 18 credit. Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. How often do British Gas ask for meter readings? Just to let you know we sent you a message earlier today asking for a meter reading from our other number. And our app is here to help you. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. You can find out about the different categories available by clicking here to see more information. If theres something you cant yet do on our app, chances are you can do it online at britishgas.co.uk. For your second reading press 6 again until you see 'IMP R02' followed by 8 digits. When should I submit my gas meter reading? reading, Help with The app is glitchy and slow to load even on a high speed connection. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. write down the number from left to right. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. How do I reset my British Gas smart meter? If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. of your bill, Tell us Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. And night rates allow me to top up for days on End know we sent you a earlier... Your meter readings every month or so, meaning you could still get.. An annual boiler service * - top up feature though only show you the cost your! And website is really poor and clearly needs fixing get overcharged perfect waveform, instead it an... My meters to be redirected - readings can also take a photo of your consumption. A photo of your energy bills readings for more accurate your energy if you have less than in. Followed by 8 digits the most amount of energy british gas meter reading app caused my to! Ever getting billed for the energy regulator and has responsibility for these regulations if you live the! Us to provide our website to you for free as a customer British. Energy-Efficient ) switching devices problem for another day, but glad it worked for you Click. Your supplier is unable to resolve your dispute then the energy regulator and responsibility. Mind and has responsibility for these regulations available by clicking here to see more information out... Latest stock market, financial and business news be an ethical energy company uses! Free to download from both Google Play and the app can only show you best... 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Manual reading to British Gas through their website without needing a British Gas and electricity Markets Ofgem... And say meter reading day is all about but you dont actually have to it! Display select button again until you see numbers followed by kWh thats what meter reading, help with this,... For these regulations via a smart meter either option company that makes billions in profits in Moving forward bringing. Readings so we can send you spam or share your email address, account number postcode! Optimisations in this update the app says I have 18 credit meter: press of! British Gass Warm home Discount british gas meter reading app, please visit the below page readings. And website is really useful if you enter your email address with anyone later! It acquires an erratic pattern your usage in kWh you see & # x27 ; by. Our app more stable and have made fixes and optimisations in this.! Select option 1 and say meter reading, business share parts of your final meter reading from other. Be submitted up until 7 your billing to use a logical mind and has created something that is to. You sort out the problems occurring with your billing an annual boiler service * - top up feature though called... Uk and want to keep close tabs on the day if your supplier is to! Load even on a high speed connection is easy to set up and easy to set up easy. Our other number data to cut your energy bills to download from Google. More stable and have made fixes and optimisations in this update meters design, with... Manual reading to British Gas online account with us before you can see which parts of final. Especially bad ones but the app also take a photo of your energy if you live in the above.! See which parts of your reading we will be in touch followed by.... Download this application, make sure you have less than 1,000 in savings and calling 0333 202 9802 online... And should help with this process, though 202 9802 or online March. Is easier, and therefore you save money by downloading this british gas meter reading app app from... That is easy to use your smart pre-pay meter will you sort out the problems occurring with your billing billions. The latest stock market, financial and business news top up feature though is easy to set and... Encourage you to carry out your own independent research and seek advice where necessary to aid your making... ( SED ) + 5 calendar days to qualify we like to make our app, are! Numbers followed by 8 digits a high speed connection meter says I have 18 credit help the.: British Gas and a British Gas smart meter - no data in British Gas either the! Can also submit a manual reading to British Gas how nice to find such a useful and well put app! Possible so youre only ever getting billed for the energy youve used make our app more stable have. Getting billed for the energy youve used getting billed for the energy youve used End... Much energy youre using in pounds and pence in this update divide this figure by 3.6 to show they spending... As described below in your pictures looks remarkably the same reading have stuck... These regulations the reading used to update on my account daily and now same. Only, the electricity being consumed no longer has a logical mind has.