Accessing your toll receipts is simple. $3.95 - $4.95/usage day $24.75 rental max. For information on toll charges contact the Highway Toll Administration at We can help you cut the red tape while dealing with most administrative issues, including: Hang on to your hard-earned money whenever you rent a car from Enterprise. Then, click "Find Statement". Heres , NJ Suit Against Enterprise Toll Charges Advances Law360, Find Your Toll Statement Highway Toll Administration, Rental Car Citation and Toll Notice Proce Enterprise Holdings, Whats with all of these tolls on my car rental bill? Unfortunately, the company may fail to disclose such crucial information before renting you a car. To obtain receip ts or additional information, please visit htallc.com or call 1-877-765-5201 Any unpaid tolls . Answered in 5 minutes by: Lawyer: Legal Eagle Legal Eagle, Lawyer Category: Legal 86,567 Experience: Verified Refer to your Rental Contract for details. ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call. (6). or go to Unable to find your receipt or have questions about what you found? Advantage and Hertz use the PlatePass company, which charges a $4.95 daily fee plus tolls at the higher cash or toll-by-plate rate, with a $24.75 maximum fee per rental.There's no opting in or out of this system; it's billed automatically to all drivers when using an eligible cashless toll road. The letter we sent you includes details about the date and time, as well as the location of the incident. My Paypal card was charged 4.15 . Mark as Useful [ 1 vote] Comments (36). In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Yes, you can dispute your ERAC toll charges and have the company reimburse the money. $12.10 per rental day. Enterprise Made An Extra $18 Because They Didnt Tell Me I , How To Avoid Crazy Toll Charges When Renting A Car In , Enterprise Rent-A-Car fraudulent toll violation Complaints , Florida Finally Gives Tourists a Way to Avoid Rental Car Rip , What Happens if You Get an E-ZPass Violation in a Rental Car, How to Avoid Car Rental Toll Charges AutoSlash, Dollar Car Rental Charged Me $60 For a Single $2 Toll The , Frequently Asked Questions Visitor Toll Pass, Tolls can hold surprise charges for rental-car drivers. Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. Provide us with some details on why you believe the violation notice issued is a mistake. Does National have a grace period for returning a car late? or Debit ENTERPRISE CAR TOLLS8778601258. But as a courtesy this time she will refund the $7.50. If the information provided to us by the toll road authority -. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. . More Enterprise Rent-A-Car reviews & complaints. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. $11.00 per rental Day. How Much Is That Toll Again?? (877) 765-5201 https://www.htallc.com/tollpass They are located in Great Neck, NY. Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe. Enter your last name and your Rental Agreement number. When you come across the toll road, you have a few options for paying the fee. Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. Renters who don't have a credit or debit card on file will receive an invoice for all toll-related charges. Make sure you are using the credit card number that you would have used to pay for your rental. The approval process is simple and we work to get What if I lose my membership card or fob? Replied. Will I earn frequent flyer miles or hotel points when I rent at Enterprise? The Ultimate Guide to Enterprise Plus Loyalty Program [Car However, our standard administrative fee still applies. This is ridiculous, if I indeed was responsible for the charge I would have been happy to pay it, why would I not. You'll need to mail the check alongside the citation number to: Click View Receipt and Online Payment Options. Avis e-Toll price and terms. You're having financial challenges paying the extra charges. (31), Defendant Enterprise Holdings, Inc. d/b/a Enterprise Rent-a-Car any tolls, as well as the daily fee, to the drivers credit card. Payless Car Rental. Options for Using Toll Roadways in North America: What are my options to drive on the toll roads covered by the TPD Program in the Northeastern US? | Enterprise Rent-A-Car, How to avoid getting dinged with surprise rental car toll fees. (33). No. If this is your preference, please call us: United States Toll Free Number: 1 (800) 935-0112 International Toll Free Number: 800 0910 1111 You can also pay for your toll or violation by mail. What do I do if my flight has been delayed? Can I transfer my Emerald Club free days to someone? (29). Find out which number to call or email us for assistance. Learn More. Why have I received a letter directly from local authorities about a violation or toll? Click the Learn More button to open the Locate Your Statement page. PO Box 4033289 The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. You can also use this page to pay the toll fees if you paid cash for the rental car. How do I add my Emerald Club Member number to an existing reservation? We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Latin America & Caribbean Car Rental Locations. (See Additional Terms and Conditions below). Toll fees are charged separately to the renter's credit/debit card by a third party The Highway Toll Administration (HTA)I These charges will occur approximately 10 -15 days after the rental has been returned. (22). May cancel our planned September rental from them!!! Terms apply. Atlanta, GA 30384-3328. (37). Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. 2023 Enterprise Holdings, Inc. All Rights Reserved. (23). Our goal is to notify you so that you are alerted as soon as possible. No credit is provided for days the transponder is not utilized. The TollPass surcharge is capped at $30 per rental period. Rental Cars ExpressToll Yes, Here's How! If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) (10). (26). I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do? (+1)407-690-5300 Monday - Friday 7:30 AM - 7:00 PM, Saturday 8:00 AM - 4:30 PM EST. The TollPass Service charge and the amount of each toll will be charged to the debit or credit card on file with your Rental Agreement and will appear separately from Rental Agreement charges on your credit or debit card statement. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. Resolved. You can pay for your toll or violation by credit card. In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. https://www.enterprise.com/CitationPayment How do I cancel my car rental reservation? Make sure you are using the credit card number that you would have used to pay for your rental. PlatePass | Hertz You can pay for your toll or violation by credit card. Our TCC Program covers the 73, 133, 241 and 261 toll roads only. Toll charges are are based upon information provided to us, as the registered owner of the vehicle, from a toll road authority. on our interactive coverage map. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. Why have I received a charge from Great Neck, NY when I didn't rent a vehicle in Great Neck, NY? If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. It's in the lower right-hand corner. The information - based on the date, time and vehicle - indicates that you were the renter. SA. I asked for a copy of the picture and was informed that the state of texas does not provide them and I have to pay and there is nothing I can do about it. I told her having or not having receipts was ridiculous and could not prove anything unless I happen to have bought something at the exact time of the so called photo shoot of the license plates and was not on the highway. A customer service representative will review and respond to your inquiry within two business days. You may also sign up to receive automatic receipts by visiting htallc.com, clicking Receipts, selecting your rental car agency and entering the email address and partial credit card number used to pay for your rental. Hertz charges and charges and charges for tolls. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. Payless e-Toll price and terms. The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of pre-installed device or video-monitored toll collection services. A customer service representative will review and respond to your inquiry within two business days. There is no option to stop and pay cash at a toll plaza for the Golden Gate Bridge. Why am I getting multiple bills for the same rental period? Earning Emerald Club credits from renting with Enterprise. Were you using a toll road while renting with Enterprise? Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. The letter we sent you includes details about the date and time, as well as the location of the incident. After contacting them and. How do I update or change the credit card on my profile? 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