Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . We are sorry for the inconvenience. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. The assessment day consisted of: a presentation about the company. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. A role play and an interview. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. to let us know you're having trouble. Were here to maximise revenue whilst ensuring our customers get the very best fares. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Our dedicated customer service SJT . Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Click to reveal I enjoy interacting with people and finding a solution to a customer's problem. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. No apology or response to emails advising error. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. glasgow, glasgow. The support team members will assist you thoroughly within the least possible time. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. 19 May 2015 by TTG Staff. verdade. Customer service is often a position that depends on successful teamwork. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Interview. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Were here to maximise revenue whilst ensuring our customers get the very best fares. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. 2. In this way, your call redirects to a representative. We were in & out in 15 minutes. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . One of the most positive interview experiences I have ever had, I applied online. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . construction, trades & mining. The process took 5 days. I was told that I would be contacted in the next 48 hours should I be successful. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. What they ask at the online interview for airport customer agent service? This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. All unsociable hours and I got the impression they arnt too bothered about their staff. What are the biggest competitors in our industry? I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. She explained to me perfectly through the phone what i needed to do. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They are very polite and helpful during all process. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Followed by a video interview. The process took 2 months. lick the link to read more about the evening. Directed me to ring up and re-book my seat for free. The process took 2 days. We don't state that we are airlines or are related to with any airlines. Contacting Jet2.com - by phone or otherwise. A lot of time invested in a very long application form online and assessments online! Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Aydanos a proteger Glassdoor y demustranos que eres una persona real. enva un correo electrnico a 3 4. Il primo step si basa su una video interview su una piattaforma. Anonymous Interview Candidate in Leeds, England, I applied online. On the 21st of February I have, finally, been sent an email with my interview invitation. Interview. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. telephone interview with HR/recruitment. Very Friendly. excuses voor het ongemak. Disculpa Anonymous Employee in Edinburgh, Scotland, I applied online. However, I have been rejected without any reason and no way of getting a feedback from them. The process took 1 week. Aydanos a proteger Glassdoor verificando que eres una persona real. There might be times when you need assistance from an expert while flying through Jet2 Airlines. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Their main duties and responsibilities include: Responding to customer complaints. Competitive Country. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Non ho ancora fatto il secondo step. Is First Class Worth It On British Airways? We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Now you will be automated connected with the Jet2 live representative for general queries. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. . How do I speak to someone at Manchester Airport? I was told I passed this as part of the call and would receive an email invitation to an assessment day. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. On 8th June my friend and I dropped cases off at airport. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Si vous continuez voir ce Based in the UK, we support our teams in destination to deliver a VIP customer service. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Reasons why Jet2 was chosen as a career. Show empathy. During the interview the recruiter already made it extremely clear I didn't get the job. om ons te informeren over dit probleem. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. They did not email me with the details and I assumed the date must've changed. I know I havent got the job which is why Im writing this now. Slightly unprofessional. . About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . The roleplay was fairly easy and the interviewers were very nice. Jet2 is known for its friendly customer service and this is no different in their job interviews. Performance & security by Cloudflare. Very standard and typical . Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Visit this page; Cabin Crew. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. I applied online. Thorough but very friendly. Applied online through the Jet2 careers website. Its something you can benefit from in your role. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Youll keep us flying and give support both in the air and on the ground. naar Excellent explanation of job decription. Answer. At Jet2, we always strive to reward the amazing work of our colleagues. Kay loves working for. Jet2 Customer Service. Als u dit bericht blijft zien, stuur dan een e-mail I applied online. It seems taht they are really care about this recruitment process. You can email the site owner to let them know you were blocked. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. For new booking Press1. Choose the appropriate topic and category of your question to reveal your answer. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Tell us about a time you delivered exceptional customer service. Can't find what you are looking for? 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Free interview details posted anonymously by Jet2.com interview candidates. I interviewed at Jet2.com and Jet2holidays. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Applied on the 11th of February. Usually, the waiting time is 30 to 45 minutes. Jet2.com was named the - by UK travel agents for the tenth time. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Step two: online written assessment. Great interview. A red-carpet welcome The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Your task is to choose either the best or worst of these solutions. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Very Friendly. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Can you buy an extra seat on Qatar Airways? Tell me about a time you dealt with a difficult customer? Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. full-time. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. A presentation to start. Short, straightforward and to the point. Step two: online written assessment. Again, I received no email invitation and called them twice. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Please help us protect Glassdoor by verifying that you're a Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Efficiently managed changed our flights. 40 Hours Salary. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. las molestias. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Birthday cake Ans - I would love to deal with customers. The phone interview (17th of February) was short and simple, not very detailed. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. View All. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! #Jet2 #CheersTo20Years. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Get a quick guide about Delta airlines refund policy & rules. Day after we were at Leeds/Bradford for our flight to Zanti. The process took 2 weeks. 3. I applied online. The process took 1 week. Personally I think its been a waste of time. I interviewed at Jet2.com and Jet2holidays. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. And not to forget a pair of free return flights for those sharing their birthday with us After I passed this which I found out as soon as I had answered the questions. Do job interviews put you in a cold sweat? Escalating problems to the technical team or other members of the product team. Anonymous Employee in Edinburgh, Scotland, I applied online. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. 210.65.88.143 Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. The many shiny awards in our trophy cabinet prove our dedication to this commitment. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Reviewed March 17, 2022. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Describe a time when you provided high-quality customer service. 10 min telephone interview Group activity pictionary to show what qualities a agent needs to work for jet 2 I applied online. 10 min telephone interview We do not have or manage any kind of Travel Services. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. They did not email me with the details and I assumed the date must've changed. I applied online. Fly with us and take your career to new heights. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. para informarnos de que tienes problemas. Join our award-winning business. Press 1 if you need to ask a query related to a website or mobile app. Choose how to contact us. This lasted 10 minutes and I was asked two competency questions. Goodie bags packed with special treats If you joined our Customer Service Team you would be working from home. Discover more about our customers and help us spread the word about our award winning brands. The assessment day consisted of: a presentation about the company. . I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Ci Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . I was then sent an email with a maths and English assessment. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Step four: face to face interview. Applied on the 11th of February. 1. Se continui a visualizzare Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . I applied online. telephone interview with HR/recruitment. Tra due giorni far il secondo step. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. I applied online. Every process has own aim to demonsrate my skills. 3. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Operations Our Operations Teams keep everything running . Il primo step si basa su una video interview su una piattaforma. Step one: submitting application. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Our customers were treated to a VIP customer experience, including: And not to forget a pair of free return flights for those sharing their birthday with us message, contactez-nous l'adresse Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. A role play and an interview. Lamentamos Then a phone call asking some questions. I interviewed at Jet2.com and Jet2holidays. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud A career with us means youll be a part of our fast-growing business and share in our many successes. Get access to Richard course at:https://passmyinterview.com/customer-ser. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I interviewed at Jet2.com and Jet2holidays (Leeds, England). The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Tell me a time when you have delivered excellent customer service. First, an online assessment. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. lick the link to read more about the evening. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Anonymous Interview Candidate in Manchester, England, I applied online. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. The eight job interview questions you need to have an answer for. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. then given a date to attend an . Interview Questions. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Followed by a video interview. enviando un correo electrnico a Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Cloudflare Ray ID: 7a17b994ade97e94 summary. The process took 5 weeks. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document.